Frequently Asked Questions
Answers about marketplace onboarding, timelines, dedicated support, and getting started.
Your questions.
Our answers.
Everything you need to know before taking
your brand to its next marketplace.
What is included in marketplace onboarding?
Our services include brand profile preparation, sample dispatch and approval, documentation verification, platform setup, the dry run process, and product listing and cataloging. Requirements vary by marketplace.
How long does the onboarding process take?
Onboarding normally takes around 90 days, including approval, documentation, setup, dry runs and cataloging of 200 SKUs. Platform-specific approvals and additional requirements can extend the timeline.
Will I have a dedicated account manager?
Yes. A dedicated account manager works closely with you throughout onboarding. This dedicated support ends when onboarding is complete; general customer support remains available. Ongoing account management is a separate service.
What if my brand is not approved by a marketplace?
If your brand is rejected, we can try another suitable marketplace of your choice. Alternatively, you may choose a refund of the complete token amount, as described in our existing service policy.
How do I get started?
Contact our team to discuss your brand and the right marketplaces. We will share the required documents and vendor onboarding form. After the initial payment, our team begins the onboarding process.
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